FAQ
1. What are your shipping options and delivery times?
We ship from our warehouse in the United States to all 50 states.
- Express Shipping: 3–6 business days – $20
- Free Shipping: 7–14 business days – $0
- Free Standard Shipping: 7–14 business days – $0
- Standard Shipping: 7–14 business days – $10
Larger baby bathtubs may take slightly longer to process and ship.
2. Do you offer free shipping?
Yes! We offer Free Shipping (7–14 business days) on qualifying orders. The shipping cost will be clearly shown at checkout.
3. How long will it take to receive my order?
Most customers receive their orders within 7–14 business days with standard or free shipping. Choose Express Shipping if you need it faster.
4. What is your return policy?
We accept returns within 30 days of delivery. Items must be unused, in original packaging, and in new condition. Customers are responsible for return shipping costs. Refunds will be processed after inspection.
5. Are your baby bathtubs safe?
Yes. All Velobaby tubs are made with BPA-free, phthalate-free, and non-toxic materials. They feature non-slip bottoms and ergonomic designs to support your baby safely.
6. What age range are the tubs suitable for?
Our tubs are designed for newborns up to toddlers (typically 0–24 months). Some models include a newborn sling or insert for extra support.
7. Are the bathtubs foldable / collapsible?
Yes. Many models are foldable for easy storage and perfect for small apartments or travel.
8. How do I clean the bathtub?
Simply rinse with warm water and mild soap after each use. The smooth surface makes cleaning quick and easy. Most models are easy to wipe down and air dry.
9. Do the tubs have a drain plug?
Yes. Most models include a convenient drain plug for easy water release.
10. Are the tubs suitable for use in a sink or regular bathtub?
Yes. Our compact and ergonomic designs fit well in standard sinks, adult bathtubs, or on the floor.
11. Is there a temperature indicator?
Some models include a built-in temperature-sensitive strip to help ensure the water is at a safe and comfortable temperature for your baby.
12. Do you ship internationally?
Currently, we only ship within the United States.
13. How can I track my order?
You will receive a tracking number via email once your order ships. You can also track your order in your account under “Order History”.
14. What if my bathtub arrives damaged?
Please contact us within 48 hours with clear photos of the item and packaging. We will quickly arrange a replacement or full refund.
15. Can I cancel my order?
Yes, you can cancel your order if it has not yet been processed or shipped. Please contact us as soon as possible.